Returns & Exchanges
At Ferplast, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items. Ensure all original tags remain attached to qualify for a full refund to your original payment method.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging and include the printed return slip inside the box to ensure faster processing.
Ship the Items
Affix the prepaid shipping label provided in your portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will issue your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing